1. Check the USB cable connection
If your scanner is disconnecting from the computer, first check the USB cable connection between the scanner and the computer. Make sure the USB cable is securely plugged in with no loose connections. If the cable looks to be secure, then try unplugging and re-connecting the USB cable to both devices to ensure a strong connection.
2. Troubleshoot your driver
If the USB cable connection is secure, you may need to troubleshoot any software or driver issues to make sure your scanner’s connection to the computer is reliable. To do this, open the “Device Manager” in your Windows settings, find the device’s name among the list of drivers, right-click it, and choose “Update Driver”. If a new driver is available, then follow the on-screen instructions to complete the installation process. Once the update is complete, restart your computer and try using the scanner again to see if there has been an improvement.
3. Try using a different USB port
Try using a different USB port on your computer to connect the scanner. There are several different ports available on most computers, so try connecting the scanner to each one and see if it resolves the issue.
4. Check the power source
If your scanner isn’t receiving enough power from the USB, the device may be disconnecting from the computer regularly. Make sure the power source for your scanner is secure and connected properly. If it is, and you are still experiencing issues with your scanner disconnecting, then try plugging it into a different power outlet or use a different power cord.
5. Restart your computer
When all else fails, restarting your computer can often resolve any issue related to your scanner. When your computer restarts, it will reinitialize any installed software and drivers, so this is a great way to solve a problem without too much effort. After the computer restarts, try using the scanner again to see if the issue has been resolved.
6. Clean the scanner
If your scanner is physically dirty, it may be causing it to overheat and disconnect from your computer. Use a soft cloth to wipe down the outside of the scanner and make sure to remove any dust particles or debris. Also, check in the scanner’s manual to make sure it is okay to use cleaning products on the scanner’s surface.
7. Contact Support
If none of these solutions seem to fix the issue, then contact the manufacturer’s technical support team. They can help diagnose and troubleshoot any deeper issues related to your scanner, as well as provide professional support if needed.