There can be many reasons why a scanner isn’t connecting to the network. First, it is important to determine whether the issue is with the scanner or the network. To do this, you can attempt to connect either a laptop or desktop computer to the same network as the scanner. If the computer is able to access the network successfully, then the issue is most likely with the scanner.
Check the physical connection to make sure the scanner is properly connected to the network. Most scanners will require an Ethernet cable to connect to the network, but some newer models may also connect wirelessly via WiFi. Make sure both ends of the cable are securely connected to the scanner and the appropriate Ethernet port on the router or switch. If your scanner still won’t connect, try switching the Ethernet cable with another one to see if this resolves the problem.
If the physical connection is correct, check to make sure your scanner is configured correctly. Many scanners have a web-based user interface which allows you to change basic settings such as IP address and network configuration. Access the user interface by typing the scanner’s IP address into your browser. If you don’t know the IP address, consult the documentation for your scanner or use a network scanner tool to find it. Once you have accessed the user interface, check the network settings to ensure the scanner is configured correctly.
If the settings appear to be correct, try resetting any changes that were recently made. This can be done by pressing the “Factory Reset” button on the scanner. This will reset all settings to their default values, so be sure to reconfigure the network settings afterwards.
If the problem persists, check to make sure your network is configured correctly. Make sure the IP addresses on the network are within the same range, and that the DNS and gateway settings are correct. You can also try disabling any security settings such as firewalls or data protection protocols, as these may interfere with the connection.
If the scanner is still not connecting to the network, contact the manufacturer for further troubleshooting. They should be able to provide more detailed instructions on how to resolve the issue. If the scanner is under warranty, they may opt to repair or replace the device.