There could be any number of reasons why your printer is not picking up the paper, ranging from a blockage in the paper tray, to an issue with the settings, to something more serious such as an internal hardware fault. In order to determine the cause, we will look at potential solutions for you to try:
1. Check the Paper Tray
Make sure that there is nothing obstructing the paper tray, such as torn or crumpled paper, foreign objects, etc. If there is something stuck in the tray, remove it and try printing again.
2. Clean the Rollers
The paper feed rollers can accumulate dust, paper particles, and other debris which can prevent the printer from picking up the paper. To clean them, turn off the printer and remove the paper tray. Using a soft cloth, gently wipe away any visible debris.
3. Check the Paper Type and Size
Ensure that the type of paper you are using is compatible with your printer model, and that the size is appropriate for the settings you have selected. Different printers can have different settings for various types of paper, and some may not be able to handle larger media sizes.
4. Adjust the Paper Settings
If your printer has advanced settings, these may need to be adjusted in order to ensure that the paper is being picked up properly. Check your printer’s manual to learn how to adjust settings such as paper size and media type.
5. Change the Printer Driver
Try changing the printer driver to the one that came with the printer to see if this resolves the issue. The printer driver is what communicates with the printer and tells it how to print, so changing the version could help resolve the problem.
6. Perform a Printer Reset
If all else fails, you can reset the printer to factory settings to see if this resolves the issue. To do this, turn off the printer and unplug the power cord for one minute. Plug it back in, turn the printer on and try printing again.
If none of these solutions work, then you may have a more serious problem with your printer such as an internal hardware fault. In this case, you may need to seek professional assistance or replace the printer.