A scanner not recognizing a computer can be caused by a variety of factors. First, it is important to ensure that the scanner is compatible with the computer’s operating system, as some scanners may only work with specific versions of Windows or Mac systems. If the scanner is compatible but still not recognized, it could be a hardware issue. Ensure that all cables connecting the scanner to the computer are securely connected.
If the issue persists, then it might be driver-related. It is possible that the scanner is running an outdated driver that is incompatible with the computer’s operating system. Visit the manufacturer’s website and search for the latest drivers that are compatible with your system. Download and install them according to the instructions provided.
It is also possible that the USB port is not working properly. Ensure that you are connecting the scanner to a USB port that operates at full speed and try cycling through different ports until the scanner is recognized.
If the previous steps have failed and the scanner is still not detected, then the issue is likely a hardware failure. In this case, it is best to contact the manufacturer and see if they can offer support or repair services.