There are a number of steps you can take to troubleshoot and potentially fix the issue if your printer is not printing documents.
1. Check all cables and connections
The first step is to inspect the connection between the printer and the computer. Disconnect any cables and reconnect them, making sure they are firmly in place. If you are using a USB cable, try plugging it in to a different port to see if that resolves the issue or try using a different cable altogether if you have a spare.
If you are using a wireless printer, you should check the status of the connection by accessing the “Network & Internet” settings on your computer. Make sure the printer is connected to the same Wi-Fi network as the computer you’re trying to print from. You should also check the printer’s built-in menu and make sure that the wireless connection is enabled.
2. Ensure Your Printer Is Set as the Default Printer
Your printer must be set as the default printer in order to work properly with your computer. To do this, open the “Devices and Printers” menu by typing “devices and printers” in the Windows search bar. Find your printer in the list and right-click it. Select “Set as Default Printer” from the drop-down menu. Once your printer has been set as the default, it should be able to print documents.
3. Troubleshoot Printer Hardware Issues
If your printer still will not print documents, you should inspect the physical hardware for any issues. Start by inspecting the toner cartridge or ink cartridges for any signs of damage. Replace any broken or damaged parts. You can also check for any jammed paper or foreign objects that may impede the printer’s ability to print.
4. Update Printer Drivers and Software
Outdated or malfunctioning printer drivers and software can cause printing problems. Make sure that the latest drivers and software are installed on both the printer and your computer. This can often resolve printer errors.
5. Restart the Printer and Computer
Sometimes the simplest solution is the best one. Try restarting both the computer and the printer. This can help reset any software glitches and restore communication between the two machines.
6. Clear Out Any Background Print Jobs
Background print jobs can sometimes cause errors when printing. To clear out any pending print jobs, open the “Printers and Faxes” window and select the “Cancel All Documents” option. This will cancel any pending print jobs and should resolve the issue.
7. Contact Printer Support
If you cannot resolve the issue on your own, you should contact your printer’s manufacturer for additional assistance. Printer support teams can often troubleshoot the printer remotely and provide detailed instructions on how to fix any errors.