Scan errors such as “scangearmp has stopped working” can be resolved in a few easy steps.
1. Restart your computer
One of the easiest ways to resolve scan errors is simply by restarting your computer. Often, a simple reboot can fix many system issues.
2. Update the scanner driver
If a reboot doesn’t solve the issue, make sure your scanner driver is up-to-date. Outdated drivers can lead to compatibility issues and scanning errors. To update your driver, visit the manufacturer’s website and download the latest version. Once complete, install the driver and try scanning again.
3. Uninstall and reinstall the software
If updating the driver wasn’t enough, it’s time to uninstall and reinstall the scanner software. First, go to your Control Panel and uninstall the software completely. Then, reboot your computer and reinstall the software from the manufacturer’s website. Once complete, restart your computer and try scanning again.
4. Check for Windows updates
Sometimes the cause of scanning errors can be attributed to outdated Windows components. To check for any pending updates, open the Settings app and navigate to Update & Security. Here, you will find a list of updates that need to be installed. After installing the recommended updates, try scanning again.
5. Scan from another application
If the above steps don’t resolve the issue, try scanning from another application. Use the scanner driver to export the scanned image and open it in a different program. This will verify whether the issue lies with the software or the scanner hardware.
6. Try the scanner on another system
If all else fails, try using the scanner on another device. Doing this will help you determine if the issue is hardware-related or not. If it works properly on another system, your scanner hardware is likely the culprit. If not, then the problem may lie with the software.
7. Check the USB cable
If there are no other systems available, you can try checking the USB cable. Make sure the connection is secure and without any visible signs of wear and tear. You can also try using a different USB port if possible.
8. Clean the scanner
Accumulated dust and debris on the scanner can sometimes lead to errors. To clean your scanner, use a soft cloth and some compressed air. Make sure to avoid using any kind of liquid or chemicals as it could damage the device.
If none of these steps were able to resolve your issue, it’s best to contact the manufacturer. They can provide more advanced troubleshooting steps, or even replace the scanner if necessary.