If your scanner is not recognizing your documents, there are several steps you can take to troubleshoot and resolve the issue.
First, check that your scanner is properly connected to your computer and that it is receiving power. If you are using a USB connection, make sure it is securely connected and that it is the correct type of connection for your scanner. Also, check to see if any other USB devices or components of your computer are interfering with the connection.
Next, check to make sure all of your scanner’s drivers and software are up to date. Visit the manufacturer’s website to download any necessary updates or patches. Additionally, check your computer’s operating system and ensure it has the latest updates installed.
You should then turn off any virus and firewall protection software that may be preventing your scanner from accessing the documents. If you are using a wireless scanner, make sure you have a strong internet connection and that your network is functioning properly.
Check to make sure the documents are placed correctly on the scanner glass or automatic document feeder. When scanning multiple pages, make sure they are in the correct order so that your scanner can process them accurately.
Also, check the resolution settings. Make sure they are at the proper level for the documents you are trying to scan. Increase the resolution if necessary.
Finally, you might need to reset your scanner or restart your computer. This will help to clear any potential issues that could be preventing your scanner from recognizing the documents.
If these steps do not solve the issue, you may need to contact the manufacturer’s customer support or take your scanner to a repair shop.