If your scanner is not detected on Windows, there are a few steps you can take to resolve the issue.
1. Check if the Scanner is Connected Correctly
The first step is to make sure that the scanner is connected correctly. Make sure the power cable is securely connected and that the USB cable is also securely connected. Make sure that both ends are properly plugged into the correct ports on the device and computer.
2. Restart the Computer
Once you’ve ensured the scanner is properly connected, the next step is to restart your computer. This will ensure that all necessary drivers and programs are running and up to date.
3. Update or Install Drivers
After restarting your computer, check to see if you have the latest version of the scanner’s drivers installed. You can do this by going to the manufacturer’s website and searching for the specific scanner model. If the driver is out of date, download and install the latest version. If it isn’t available on the website, you may need to contact the manufacturer directly to get the updated version.
4. Uninstall and Reinstall the Scanner Software
If updating the drivers did not work, another option is to uninstall and reinstall the scanner software. This can be done by going to the control panel, locating the program and selecting “Uninstall”. Once the software is uninstalled, go to the manufacturer’s website and download and install the latest version.
5. Reset and Troubleshoot
Finally, reset the scanner and run the Windows troubleshooter. To reset the scanner, disconnect it from the power source and press and hold the power button for about 10 seconds. After the reset is complete, search for and open the “Troubleshoot” option in your Windows settings. Follow the instructions provided to troubleshoot the scanner and resolve any problems.
If all of these steps fail to resolve the issue, you may have a hardware-related problem or need to contact the manufacturer for further support.