If your scanner isn’t scanning documents, there are a few steps you can take to troubleshoot the issue.
First, check that your scanner is properly connected to your computer. Make sure that all of the cords and cables are securely plugged in, and that the power is turned on. If you are using a USB connection, check that the drivers are installed correctly and are up to date.
Next, ensure that your scanner is supported by the scanner drivers and other software you are using. Some scanners require their own custom drivers in order to work properly. If you are unsure if your hardware is supported, consult the manufacturer’s website or manual.
Once you have ensured that your scanner is connected and properly configured, try restarting your computer and re-installing your scanner’s drivers. This will reset any settings that may have been causing issues with scanning.
If you are still having problems, you may want to consider updating your scanner firmware. Firmware updates are usually available on the manufacturer’s website and can be downloaded and installed by following the instructions provided.
If none of these steps have solved the problem, it could be a hardware issue. Check the scanning bed for any debris, dirt or scratches that may be obscuring the image. If there are physical obstructions, use a lint-free cloth and isopropyl alcohol to clean the surface. Also, ensure that the lid is fully closed and properly latched.
If you still cannot get your scanner to work, contact the manufacturer for technical support. They may be able to provide more specific advice on what to do if your scanner is not scanning documents.