If your Windows software is freezing, you should take several steps in order to try and resolve the issue.
1. Check for System Updates: The first step is to ensure that your laptop/computer is up to date with the latest system updates. This can be done by going to the “Settings” menu, then to the “Update & Security” section, and finally click on “Check for Updates”.
2. Check the Software Requirements: It is important to check the system requirements of the software and make sure all the minimum requirements are met. If they are not, then this may be causing the freezing.
3. Check for Corrupt Files or Registry Entries: The next step is to check for any corrupt files or registry entries that could be causing the issue. To do this, open the Command Prompt and enter the command “SFC /scannow”. This will scan the file system and look for any corrupted files or registry entries.
4. Restart the Computer: If none of the above steps have helped, it may be necessary to restart the computer. Often simply restarting can help to clear up any conflicts or issues that may be causing the freezing.
5. Disable Unnecessary Programs: Depending on how bad the freezing is, it may be wise to disable any unnecessary programs that may be running in the background. This is especially important if the freezing is severe and can be done by going to the “Task Manager” and killing any processes that are unnecessary or causing issues.
6. Check Your Antivirus Settings: It could also be a good idea to check the settings of your antivirus software as sometimes this can cause conflict with certain programs. Try temporarily disabling your antivirus software and see if this helps.
7. Reinstall the Problem Software: If none of the above measures have worked, then it may be necessary to reinstall the software. This will ensure that all the necessary files are present and up to date.
8. Check for Overheating: It is also important to check for any signs of overheating. This can be done by using a temperature monitoring program such as Core Temp or Speedfan.
9. Check for Malware: Finally, if all else has failed, it could be a good idea to run a malware scan. This can be done with an anti-malware program such as Malwarebytes.
Hopefully these steps will help you get your Windows software running smoothly again. However, if the issue persists, you may need to contact technical support for further assistance.